DIUS promises to ditch the jargon but defends its use of ‘customer’

UK“The Government’s universities department has promised to cut down on its use of jargon after being criticised for its ‘impenetrable’ language by a cross-party committee of MPs – but it has refused to stop describing students and others who use its services as ‘customers’. In January, a select committee accused the Department for Innovation, Universities and Skills of producing badly written documents that were hard to understand. Last week, the department said it had ‘taken on board’ the comments of the Innovation, Universities, Science and Skills Select Committee (IUSS). It said it intended to produce ‘more concise and more accessible’ work in future, ‘written in plain English’ …” (more)

[Rebecca Attwood, Times Higher Education, 9 April]

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