The whole truth and nothing but – sometimes

Australia“Organisational research has created a new way to generate repeat business – training staff to ‘appear’ to be telling the truth. Most people are not good at detecting lies and research by Melbourne Business School Professor Karen Jehn found in 80% of cases, customers believed they were being lied to when actually they were told the truth. Jehn says this perception of lying matters because it influences repeat business and the satisfaction of the customer and employee …” (more)

[Lauraine McDonald, University World News, 11 October]

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