Universities getting better on consumer law issues, but work still to be done, says CMA

Posted in Legal issues on July 26th, 2016 by steve

UK“Awareness among universities of their responsibilities under consumer protection law is increasing, although some poor practices remain, the UK’s competition watchdog has found …” (more)

[Out-Law.com, 26 July]

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UCL ‘likely to have breached consumer law’ in academic sanctions threat against rent strikers

Posted in Governance and administration, Legal issues on November 14th, 2015 by steve

UK“University College London was ‘likely to have breached consumer law’ by threatening academic sanctions against students who went on a rent strike over poor living conditions, according to the Competition and Markets Authority. The CMA said in a statement published today that UCL is ‘now revising its terms and conditions …'” (more)

[John Morgan, Times Higher Education, 13 November]

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Three-quarters of universities ‘fail to put vital course information online’

Posted in Legal issues on October 23rd, 2015 by steve

UK“Three-quarters of UK universities are failing to provide students with important course information on their websites, according to a survey conducted by Which?. The consumer watchdog visited the websites of 50 higher education providers and found that 38 did not provide at least one piece of information which the Competition and Markets Authority said should be ‘easily accessible’ in order to comply with consumer protection legislation …” (more)

[Chris Havergal, Times Higher Education, 23 Occtoer]

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Universities must bear consumer law in mind when marketing courses on social media, says expert

Posted in Legal issues on September 2nd, 2015 by steve

UK“As universities adopt increasingly innovative tactics to recruit new students, they must be careful not to ignore their obligations under consumer protection law and must comply with regulatory guidance …” (more)

[Tara Hepworth, Out-law.com, 2 September]

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Students told to get guarantee before paying language schools

Posted in Governance and administration, Legal issues on May 12th, 2015 by steve

Ireland“International students who want to study at private language schools in the State should seek a written guarantee that their fees will be protected before handing over any money, the Department of Justice has said. In a statement, the department acknowledged the escalating concern over the lack of regulation in the sector …” (more)

[Joe Humphreys, Irish Times, 12 May]

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