Fees complaint against Academic Registry upheld by Ombudsman

Posted in Fees, access and admissions on August 12th, 2018 by steve

Ireland“A complaint against Trinity’s Academic Registry in relation to postgraduate fees has been upheld by the Office of the Ombudsman, as published in the August 2018 edition of the Ombudsman’s casebook. The complaint, which was completed in October 2017, relates to a man who stated he had received inaccurate information about the fees for his two year Masters course in Trinity …” (more)

[Niamh Lynch, Trinity News, 11 August]

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Ombudsman Peter Tyndall reminds third-level students of their right to complain

Posted in Legal issues on September 8th, 2016 by steve

Ireland“Ombudsman Peter Tyndall would like to extend his best wishes to those students beginning their academic year. He is also encouraging students who are unable to resolve complaints locally to bring their complaint to his Office …” (more)

[Office of the Ombudsman, 7 September]

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Exam body to explain why disabled students refused support

Posted in Teaching on November 24th, 2015 by steve

Ireland“The State Examinations Commission has bowed to pressure from the Ombudsman for Children and disability rights organisations over a lack of transparency and said it would provide an explanation to disabled Leaving Cert students who are refused exam support in the 2016 exams …” (more)

[Peter McGuire, Irish Times, 24 November]

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Complaints to Ombudsman as exam aids denied

Posted in Legal issues, Teaching on June 5th, 2014 by steve

“The Ombudsman for Children is to meet the State Examinations Commission (SEC) after 13 parents complained that their children, who have a range of learning difficulties, were refused learning supports in this year’s Leaving Cert exams …” (more)

[Peter McGuire, Irish Times, 5 June]

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Students turn to Ombudsman over Susi grant difficulties

Posted in Fees, access and admissions, Legal issues on September 26th, 2013 by steve

“More than 50 complaints from students who have had difficulty having their third-level grant applications processed through the centralised Student Universal Support Ireland (Susi) system have been accepted by the Office of the Ombudsman since June …” (more)

[Louise Holden, Irish Times, 26 September]

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Student grants

Posted in Fees, access and admissions on September 26th, 2013 by steve

“In this digital age, the processing of large volumes of data has become easier – or so one might assume. However the inept handling by Student Universal Support Ireland (Susi) – the grant awarding body – of the annual applications for student grants, gives the lie to that common assumption …” (more)

[Irish Times, 26 September]

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SUSI ‘working closely’ with the Ombudsman on student grant complaints

Posted in Legal issues on September 25th, 2013 by steve

“Some 55 cases of complaints against national student grant system SUSI, have been accepted by the Ombudsman with 34 of those still open …” (more)

[TheJournal.ie, 25 September]

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Ombudsman accepts over 50 complaints about SUSI

Posted in Fees, access and admissions on September 25th, 2013 by steve

“The Ombudsman has accepted more than 50 complaints from students regarding the processing of grant applications for last year by grant-awarding body SUSI (Student Universal Support Ireland) …” (more)

[RTÉ News, 25 September]

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Student grant applications to be processed in a ‘more timely and efficient’ manner

Posted in Fees, access and admissions on August 6th, 2013 by steve

“SUSI grant applications are ‘running well on target’ despite system issues on the eve of the submission deadline. Marred by payment and processing delays last year, SUSI has said today that it has received 82,000 of an expected 90,000 applications …” (more)

[Louise Kelly, Independent, 6 August]

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USI withdraws condemnation of 2010 student protesters

Posted in Legal issues on July 29th, 2013 by steve

“The Union of Students in Ireland (USI) has today withdrawn its condemnation of students involved in clashes with gardaí during a protest against increased student fees in 2010 …” (more)

[TheJournal.ie, 29 July]

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SUSI boss – new student grant applications will be processed before college term

Posted in Fees, access and admissions on July 29th, 2013 by steve

“Grant applications from third level students will be processed before the next college term starts, SUSI’s head of operations has promised …” (more)

[Louise Kelly, Independent, 29 July]

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Five students complain to Ombudsman over grant delays

Posted in Fees, access and admissions, Legal issues on July 19th, 2013 by steve

“Five students whose grants have been delayed due to ongoing problems at the body that processes them have made complaints to the Ombudsman …” (more)

[Elaine Edwards and others, Irish Times, 18 July]

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SUSI yet to fully process 565 grants

Posted in Fees, access and admissions on July 19th, 2013 by steve

“The body that awards third-level student grants has confirmed that 565 students are still waiting to have grants applications relating to last academic year fully processed …” (more)

[RTÉ News, 18 July]

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Students complain of third-level grant delays

Posted in Fees, access and admissions on July 18th, 2013 by steve

“The Ombudsman has said students may complain to her office if they are unhappy with treatment by the third-level grant applications body, SUSI …” (more)

[RTÉ News, 18 July]

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University challenge for ombudsman

Posted in Legal issues on May 1st, 2013 by steve

“Today is a landmark day in the history of the Office of the Ombudsman. Almost 25 years since it was first proposed, the commencement date for the Ombudsman Amendment Act 2012 has arrived …” (more)

[Emily O’Reilly, Irish Times, 1 May]

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SUSI ‘review’ too late for this year’s students – McConalogue

Posted in Fees, access and admissions on January 7th, 2013 by steve

“Fianna Fáil Spokesperson on Education Charlie McConalogue has said an external review of the new student grant processing system, SUSI, will do nothing to help the thousands of students affected by the grant crisis this year …” (more)

[Donegal Democrat, 7 January]

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Calls for independent student grant appeals system

Posted in Fees, access and admissions on December 17th, 2012 by steve

“An independent student grant appeals system should be set up, the Fianna Fáil Spokesperson on Public Expenditure and Reform Seán Fleming has said …” (more)

[TheJournal.ie, 17 December]

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Managerialism in Irish Universities, revisited

Posted in Governance and administration on November 19th, 2012 by steve

I put this 20-minute presentation together for the IALT conference last weekend. It briefly reviews the literature on managerialism in Irish universities, and then summarises developments over the past year. It ends with the proposed Universities (Amendment) Bill.  It’s available as a slideshow here, and for those who want further or more detailed reading there’s a handout here.

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Public can challenge more state decisions

Posted in Legal issues on October 25th, 2012 by steve

“… The third-level education sector – including universities, Vocational Educational Committees, Institutes of Technology and FAS – as well as the State Examinations Commission, the Student Grants Appeals Board and the Central Applications Office will now all be subject to possible investigations. Just over 140 new state bodies will be brought under Ombudsman Emily O’Reilly’s remit in the most significant expansion of her office’s powers in the past 30 years …” (more)

[Breda Heffernan, Independent, 25 October]

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Students call for a global ombudsman

Posted in Legal issues on February 15th, 2009 by steve

“Student rights are being violated in institutions around the world and students’ groups have called on UNESCO to establish a global ombudsman’s office to tackle breaches of their rights. At a meeting in Paris last month, student representatives from Africa, Asia, Australia, Europe and North America discussed issues they will present to the UNESCO World Conference on Higher Education to be held in July. It was the first time in five years that 17 organisations representing students across the globe took part in an official preparatory meeting for the conference. The meeting was organised by the European Students’ Union, through its international cooperation working group which is run by member organisations in Switzerland and Norway. Backed by UNESCO and Education International, the representatives discussed plans for future student cooperation at the international level and submissions to go to the conference…” (more)

[University World News, 15 February]

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