Student complaints rise, but fewer are justified

“The student complaints body is now handling more than 1,000 cases a year, the organisation revealed today. Complaints received by the Office of the Independent Adjudicator – which takes on complaints only once a student has exhausted their university’s internal procedures – were up 12 per cent in 2009 …” (more)

[Rebecca Attwood, Times Higher Education, 15 June]

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