“The higher education watchdog revealed last week that, in 2008, it received 900 student complaints about their universities. That’s up 23% on 2007 and Diana Warwick, chief executive of Universities UK, described it as ‘900 complaints too many’. That’s taking student satisfaction pretty seriously. Quite what utopias of academic excellence and alcohol our universities would have to become to elicit zero complaints is frightening to imagine. Now that students are paying customers, maybe they expect Club 18-30 levels of drink and sex, plus extra-soft, double-quilted PhDs to wipe their learned arses on …” (more)
[David Mitchell, Observer, 24 May]